Shipping policy

SLEEPSOUND — SHIPPING POLICY

Last updated: September 15, 2026

Where we ship
We currently ship within the United States only, including Alaska, Hawaii, and US territories. We do not ship internationally at this time. Orders placed with an address outside the United States will be cancelled and refunded.
We ship to residential and business addresses, PO boxes, and APO/FPO/DPO addresses. Delivery to PO boxes and military addresses may take longer than the estimates below.

Processing time
Orders are processed within 1 to 2 business days of being placed. Business days are Monday to Friday, excluding US federal holidays.
Orders placed after 2:00 PM ET, or on a weekend or holiday, begin processing on the next business day.
During launches, promotions, and peak holiday periods, processing can take an extra day or two. If your order is going to be delayed beyond that, we will email you.

Delivery time
Standard delivery takes 5 to 10 business days from the day you place your order, including the 1 to 2 business days of processing.
These are estimates provided by our carriers, not guarantees. Weather, carrier backlogs, and address issues can add time, and none of these are within our control.

Tracking
You will receive a shipping confirmation email with a tracking number once your order leaves our facility. Tracking can take up to 48 hours to show its first scan — this is normal and does not mean the package is lost.
If your tracking has not updated in 7 business days, email Shavorahshop@gmail.com and we will open an inquiry with the carrier.

Incorrect or incomplete addresses
Please check your shipping address carefully at checkout. We ship to the address exactly as you enter it.
If a package is returned to us as undeliverable because of an incorrect or incomplete address, we will contact you and can reship it once you cover the cost of the second shipment, or refund the order minus the original shipping cost.
If you spot a mistake in your address, email us immediately. We can usually correct it before the order is picked for shipment.

Lost or stolen packages
If tracking shows your package as delivered but you do not have it, check with your household and neighbors and look around the property first — most packages turn up within 24 hours.
If it does not appear, contact us within 7 days of the delivery scan and we will file a claim with the carrier. Once a carrier confirms a package as lost, we will replace it or refund it.
We are not responsible for packages confirmed as delivered to the address you provided and subsequently stolen, but we will help you file a carrier claim and a police report where one is needed.

Taxes
Sales tax is calculated at checkout where applicable and is shown before you pay.

Contact
Questions about a shipment: Shavorahshop@gmail.com