Refund policy

SLEEPSOUND — REFUND & RETURN POLICY

Last updated: September 15, 2026

The short version
You have 30 days from the day your order is delivered to request a return. Because our products are worn in the mouth, we can only accept returns that are unopened and unused, with the hygiene seal intact. If your item arrives damaged, defective, or is not what you ordered, we will replace it or refund it in full — sealed or not.

Return window
Requests must be made within 30 days of delivery. After 30 days we can no longer offer a refund or exchange.
Once we approve your return, you have 14 days to send the item back to us. Returns postmarked after that window may be refused.

Condition requirements
To be eligible for a return, your item must be:
• Unopened and unused, with the original hygiene seal and inner packaging intact
• In the original box, with any inserts, cases, and accessories included
• Accompanied by your order number
For health and hygiene reasons, we cannot accept the return of any oral device that has been removed from its sealed packaging, fitted, boiled, molded, or placed in the mouth, even if it was used only once. This does not affect your rights where an item is faulty.

Items we cannot accept
• Opened or used oral devices, for the hygiene reasons above
• Gift cards
• Items marked final sale or clearance at the time of purchase
• Items returned without prior approval

How to start a return
Email Shavorahshop@gmail.com with your order number and the reason for the return. If your item arrived damaged or defective, attach photographs of the item and the packaging — this usually lets us resolve it the same day without a return shipment.
We aim to respond within 1 business day. If your return is approved, we will send you the return address and instructions. Items sent back without prior approval cannot be accepted or refunded.

Return shipping costs
If you are returning an item because you changed your mind, you pay return shipping, and the original shipping cost is not refunded. We recommend a tracked service, as we cannot issue a refund for a return we never receive.
If the item was damaged, defective, or incorrect, we cover return shipping and refund the original shipping cost in full.

Damaged, defective, or incorrect items
Please inspect your order on arrival and contact us immediately if the item is damaged or defective, or if you received the wrong product. Contact us within 7 days of delivery so we can file a claim with the carrier where relevant.
We will replace the item at no cost to you, or refund it in full — your choice.

Exchanges
The fastest way to get the item you want is to return the eligible item for a refund and place a new order once the return is approved.

Refunds
Once we receive and inspect your return, we will email you to confirm whether it was approved. If approved, we issue the refund to your original payment method within 3 business days.
Your bank or card issuer then needs time to post the refund to your account — usually 5 to 10 business days, sometimes longer. If more than 15 business days have passed since we confirmed your refund, contact your bank first, then email us at Shavorahshop@gmail.com and we will chase it.

Order cancellations
If you need to cancel an order, email us as soon as possible. We can usually cancel before the order has been picked for shipment, typically within a few hours of it being placed. Once an order has shipped, it must be handled as a return.

Chargebacks
If something has gone wrong with your order, please contact us before opening a dispute with your bank. We would far rather fix it directly, and we can almost always do so faster than a dispute can be resolved.

Contact
Shavorahshop@gmail.com
United States